receptioinist
Position Summary:
Below is a summary of this position, but please ensure you read the entire job advert before applying to make sure you are suited to this role. We kindly ask that you only apply for this position if you are seriously interested in the role, and not just because we have accommodation available. ☺
If you are on a Working Holiday Visa & travelling with someone, we may also have a part-time housekeeping role available - we look forward to hearing from you!
We are looking for a start date from end March/ beginning of April 2025.
Position: Hours: 4-5 days and a minimum of 35-40 hours work guaranteed. Days off will change week to week and will not be fixed. Tourism is a 365 day a year business and therefore you must be able to work weekends & public holidays. The role includes checking in customers, helping with guest inquiries, answering phone/emails as well as hot tub cleaning between sessions.
A 6 month commitment is required.
Applicants must: Be legally entitled to work in NZ. We require a minimum of 6 months commitment. Applicants must have past customer service or Tourism/Hospitality experience.
Pay rate: Will depend on the successful applicant’s previous experience. Minimum rate is $25.00
Accommodation: We have a 1 bedroom fully furnished self-contained unit available. Weekly Rent (Including power and WiFi) is $275 for a single and $375 for a couple.
We also have housekeeping positions available if you have a partner or friend travelling with you looking for work.
Who we are looking for:
We are committed to finding the right person for this role. We are seeking applicants who are enthusiastic, hardworking and trustworthy.
Applicants must have passion, incredible customer service and an open to learning mindset. We are constantly growing and putting new procedures in place to allow us to continually improve and therefore you will need to be comfortable with changes to procedures.
You must be a great problem solver, self-motivated and most importantly have a passion for caring for our customers and your teammates alike.
We take our team culture very seriously and require all our team members to bring the best versions of themselves to work each day and always treat their co-workers with respect and kindness.
Applicant personal attributes:
• Trustworthy
• Friendly
• Team focused mindset, rather than individual. We are firm believers that we succeed and fail as a team.
• Problem-Solver
• Hardworking
• Can take direction and feedback well. This is part of our day-to-day life at Driftaway.
• Self-motivated
• Sense of humour
• Open to learning & change
• Shows initiative and can think on their feet
• Works well under pressure
• Inclusive
• Comfortable with an open and honest communication environment where you will work alongside your team mates to achieve the same goal/outcome.
Skills & Prior Experience:
This role will only suit applicants who have previous experience in the customer service or tourism industry.
Applicants must have:
• A high level of computer competency, experience using “Newbook” or “Ibis” an advantage.
• Customer service experience
• Spectacular attention to detail.
• Able to work in a team as well as self-directed independent work.
• Receptive to feedback and open communication
• A desire to learn and self-develop
The role:
Our reception team will be our customers first interaction with Driftaway Queenstown. Therefore, this team will be responsible for ensuring all customers have an exceptional first impression. This will be achieved by offering warm, friendly, and most importantly, helpful service to our customers. To be successful in this role you will need to be excellent at multi-tasking, kind and capable of a wipe the slate clean mentality throughout your day.
Duties & Responsibilities:
• Deliver a solutions based, customer centric guest experience where guests get a warm welcome and incredible service every time
• Respond to all phone and electronic guest inquiries in a helpful, prompt and friendly manner.
• Ensure all bookings are created accurately and you follow through with what you inform a guest you will do
• Recommend and sell local trips and excursions to Driftaway guests. Keep your knowledge up to date regarding these activities in order to give accurate information and recommendations.
• Process hot tub bookings, checking guests into the hot pools and cleaning these facilities in between sessions as required.
• Upholding company core values
• Follow all company procedures and policies to ensure a consistent guest experience and a positive team environment
• Contribute positively to ensuring a fun, safe and cohesive workplace
• Assist the Housekeeping department with light duties if required due to staff being off sick.
• Following Health and Safety Procedures and ensuring an individual Duty of Care at all times
Hot Tubs
Our on-site hot tubs form a large part of our reception team’s day to day tasks. This includes but is not limited to:
• Processing Bookings (New, modifications, and cancellations)
• Checking in & taking guests to their hot tub session.
• Cleaning Hot tubs in between sessions. This includes draining, cleaning and filling hot tubs as well as the hot tub private rooms (Mopping, toilet & Windows)
Should you wish to apply for this position, please email all applications or inquiries to jobs@driftawayqueenstown.co.nz
Applications must include: A brief employment history, please particularly outline any information or previous employment specifically relevant to this position. Please also provide any additional background relevant to this position.
A minimum 6 month commitment is required